Dr Kershaw’s Hospice is highlighting the importance of staff wellbeing in delivering compassionate, high-quality care to patients and their families, as it launches its Support that Matters campaign during Mental Health Awareness Week.
Hospice care can be both deeply rewarding and emotionally demanding. Through its Support that Matters campaign, the Hospice is sharing how it invests in the wellbeing of its teams, recognising that every role plays a vital part in supporting patients and families at the most difficult time in their lives.
Adele Doherty, Hospice Chief Executive explained: “At the Hospice, we know that caring for families at such an emotionally challenging time in their lives takes a whole team—clinical and non-clinical—working together with compassion, strength and resilience.
"From nurses and healthcare assistants to our reception team, fundraisers and the catering team, every role plays a part in supporting the people and families in our care.
That’s why we invest in supporting our staff - so they can continue to provide the highest standard of care, when it matters most.”
This connection between staff wellbeing and patient care is reflected in the real experiences of families. Tricia Lloyd’s mum, Hazel Booth received compassion and support from the Hospice’s Caring Hands Team before she passed away, aged 86, in November 2021.
Tricia said: “The Dr Kershaw’s Team are angels. My mum was treated with respect, love and care from the Hospice Team, and her last couple of weeks with us was made so much easier because of their kindness. I will be forever grateful.”
Stories like Tricia’s highlight how continuity, presence and emotional understanding—key elements of hospice care—are made possible by teams who feel supported in the work they do.
The Hospice offers a range of wellbeing support for staff including access to counselling, occupational health, mental health first aiders, flexible working options and wellbeing initiatives designed to support both emotional and physical health.
Mandi Halton, HR Manager said: “We know hospice care can be emotionally draining, that’s why we invest in supporting our staff – so they can do their best work, when it matters most. When our people feel supported, families feel it too.”
With ongoing challenges in healthcare recruitment and retention, the Hospice believes that prioritising staff wellbeing is not only vital for its teams, but also for maintaining the continuity and quality of care that patients and families rely on.
By supporting those who care for others, Dr Kershaw’s Hospice continues to ensure that every patient and family receives compassionate, personalised care when it matters most.
Find out more about the support available to Dr Kershaw’s staff: www.drkh.org.uk/staffwellbeing
Discover the Hospice’s latest vacancies: www.drkh.org.uk/jobs
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